▼

Billing

Show All Answers

1. When will I get a bill?

Cross Valley Water District (CVWD) bills every two months. The billing periods are:

1. January and February
2. March and April
3. May and June
4. July and August
5. September and October
6. November and December

Your bill should arrive around the 10th of the odd-numbered months (January, March, May, July, September, and November).

2. When will my bill be due?

Bills are due on the 10th of the even-numbered months (February, April, June, August, October, and December).

3. What will I be charged for?

This is dependent upon what services you have on your account. For specific questions give the office a call at 360-668-6766.

Your water bill consists of two parts: A base rate and a water consumption charge.

• The base rate is the minimum bill (if no water is used).
• Water consumption charges are determined by the amount of water that flows through your meter.

4. How is my water usage measured?

Consumption is measured in cubic feet. One cubic foot is equal to 7.48 gallons of water.  For more information see the Billing or Rates page.

5. What if my payment is late?

If the payment is not received by the due date, the next day a 10% late fee will be charged.

Your next bill will show a past due amount along with the delinquency message.

6. Is there a payment drop box? YES!

A Check ONLY drop box is available during business hours. For the safety of your payments, it is located inside the gate under video surveillance by the office entrance.
For more information on payment options see the Payment options page.

7. I just started service. Why does my bill show a previous balance?

For more information see the Buying/Selling a Home page.

8. Can my tenant or property manager receive the bill?

Cross Valley offers three different forms for duplicate billing options. For more information see the Duplicate Bill page.

9. Can I receive my bill through email?

Yes, sign up for email billing. For more information and the form to complete see the Account page.

10. Why am I not getting my Email Bill?

The first time you receive an email billing form Cross Valley it might end up in your Junk/Spam folder. Please check those folders in your email and add the email address to be accepted.  Please contact the office to verify your email address at (360) 668-6766.

11. How can I pay my bill?

You can pay your bill online, by phone, by mail, autopay through Cross Valley with a checking or savings account, through your bank's bill payer system, or by check or cash in the District office.
For more information see the Payment Options page.

12. What are the rates?

Cross Valley charges a base rate and a tiered rate structure for consumption on water. Sewer charges are dependent on the type of service.  
For more information and all charges on your bill see the current rates on the Rates page.

13. I just purchased a new home. How do I open an account?

Please see the Buying/Selling a Home page.

14. I am selling my house. How do I close my account?

Please see the Buying/Selling a Home page.

15. How do I do an address or name change?

Please complete and submit the corresponding form located on the Account page. The District requires the request be made in writing.

16. Can I view my bill and account information online?

Bills and account information are available online to owners only. Visit the Log-in page. You will need a PIN to access your account. Please email our Customer Service Department to request a PIN. We will only provide PINs through email or mail.

17. I am a tenant, and my landlord is late on giving me the bill.

If the landlord does not sign up for duplicate billing (where a bill goes to the tenant and the owner), the tenant can call us at 360-668-6766 at any time to find out how much is due. We will give an invoice number so that a payment may be made online, if desired. For more information on duplicate billings see the Duplicate Billings page.

18. Where is the Cross Valley Water District office located?

Our office is located in the Clearview area, on 180th between Highway 9 and Broadway. The address is:
8802 180th Street SE
Snohomish, WA 98296

Hours

Office hours are 7:30 a.m. to 4 p.m. Monday - Friday.

Contact Us

Call our office at 360-668-6766.

19. Do you have Autopay?

Yes, the district offers Autopay through a checking or savings account. Please complete and submit the form located on the Account page.

20. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

21. What is Eye On Water?

For instructions on how to  sign up and more information see the Eye On Water page.

22. When do the rates go up?

Cross Valley reviews and adopts rates every two years, changes become effective on the first day of the new year. A Public Hearing is held as part of the process. The Public is welcome to attend the hearing. For more information on the current rates see the Rates page.

▼

Cross Connection / Backflow

Show All Answers

1. How do I get my backflow assembly tested?

You will need to contact a Certified Backflow Tester. The District sends notifications, through BSI Online, to residents and businesses.  View Notification Procedures for more information. View Annual Testing for more information on testing.

2. I received a notice in the mail, what do I do?

1. Hire a Certified Backflow Tester.

2. Provide your Customer Confirmation Number (CCN), located on the notice, to your tester.

3. Check your test report status using your CCN at BSI Online Tracking Customer Portal.

Tester will need to:

1. Preform the required test.

2. Submit all test reports through BSI Online.

3. Why do I need to have my assembly tested?

Backflow prevention assemblies are mechanical devices, containing springs and other moving parts that are subject to wearing down and/or breaking. Routine maintenance and testing is necessary to ensure the device is working properly. Washington State law requires assemblies be tested annually. The District has compliance months January 1^st through May 31^st.  

4. What if my assembly fails the test?

If you had your assembly tested and it did not pass, you will need to have the assembly repaired or replaced and submit a passing test report.

5. What if I don’t get my assembly tested?

If the assembly is not tested within the allotted time frame (January 1^st through May 31^st annually), charges will be added to your account and the service will be terminated. For more information see Notification Procedures.

6. What do I do with the test results?

Customers should keep a copy for their records, and to ensure that the backflow technician has submitted the report to BSI Online.  Using your customer confirmation number (CCN) located on the notice, you will be able to verify the test has been submitted through the BSI Online Customer Portal.

7. I have my assembly tested every year, but my neighbor says they have never heard of the testing requirements. Why is that?

There may be several reasons why your neighbor has not received any notifications from Cross Valley, the most likely being that we don’t know about the installation. Many times customers make modifications to their private water system and do not inform the district. Have them give us a call (360) 668-6766, we can check the account.

8. I am not using my irrigation system anymore. Do I still need to test the backflow assembly?

As long as the irrigation system is physically connected to the water system, the assembly must be tested. Cross Valley can suspend the testing requirement if the customer provides a physical disconnect between the irrigation system and the public water system by removing the assembly and/or cutting and capping the water supply line. This has to be inspected by Cross Valley staff. Please contact the office at (360)668-6766 with additional questions or to schedule an inspection.

▼

Develop

Show All Answers

1. How do I get a Letter of Availability?

Please complete and submit the corresponding inquiry form for water or sewer located on the Service Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. Please mark the request for a Letter of availability.  The District issues a preliminary Letter of availability. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

2. How do I connect to the system?

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

3. I am on a Well and want to connect to Cross Valley. What do I need to do?

For more information see the Service Inquiry page.

▼

District

Show All Answers

1. Is there a payment drop box? YES!

A Check ONLY drop box is available during business hours. For the safety of your payments, it is located inside the gate under video surveillance by the office entrance.
For more information on payment options see the Payment options page.

2. Where is the Cross Valley Water District office located?

Our office is located in the Clearview area, on 180th between Highway 9 and Broadway. The address is:
8802 180th Street SE
Snohomish, WA 98296 

HOURS

Office hours are 7:30 a.m. to 4 p.m. Monday - Friday.

CONTACT US

Call our office at 360-668-6766.

3. What is the service area?

Learn more about the District and surrounding water Associations and Districts on the About us page. Or view the Cross Valley Water District Map (PDF).

4. How do I reach someone after business hours?

Emergency or After-Hours CALL 360-668-6766. Our answering service will take your information, contact the on-call staff member and the on-call staff member will return call.

5. Where are the board meeting minutes?

The Board of Commissioners Meeting Minutes are located on the Districts Code Publishing website. Please allow time for the minutes to appear on this site after the minutes have been approved at the following meeting. For more information see the District Code page.

6. How do I apply for a job?

View openings on the Employment page.

7. When do the rates go up?

Cross Valley reviews and adopts rates every two years; changes become effective on the first day of the new year. A Public Hearing is held as part of the process. The Public is welcome to attend the hearing. For more information on the current rates see the Rates page.

8. How do I rent a fire hydrant meter?

For more information and the process see the Fire Hydrant Meter page.

9. How do I make a public records request?

For information on how to submit a Public Records request, the process and District policy see the Public Records Requests page. Still have questions, call the office at 360-668-6766, we are here to help.

10. How do I connect to the system?

Please complete and submit the corresponding inquiry form for your request of water or sewer. We will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information and the form to complete see the Service Inquiry page.

11. How do I get water?

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

12. When am I going to get sewer?

The District has limited sewer availability. For more information see the Wastewater page. To inquiry about the availability please complete the sewer availability form located on the Service Inquiry page.

13. How do I get sewer?

Please complete and submit the sewer inquiry form located on the Service Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page. Note the District has limited sewer service for more information see the Wastewater page.

14. How do I request a side sewer AS-BUILT?

Please Complete the As-Built Request form located on the As-Built Request page

15. How do I request a water AS-BUILT?

The District does not have your property service line AS-BUILT on file. You can check with Snohomish County Planning and Development to see if they might have your plans. Please Complete the As-Built Request form located on the As-Built Request page for easements or public right-of-way.

▼

Leaks

Show All Answers

1. How do I shut off my meter?

For instructions and more information see the Your Meter page.

2. My bill seems high. Could I have a leak?

To check to see if you have a possible leak see the Leaks page. for instructions on how to identify a leak on your meter.  Sign up for eye on water, for instructions and more information see the Eye On Water Page. Is it on the February billing, this might be due to a rate increase see the Rates page for the current rates.

3. What is Eye On Water?

For instructions on how to sign up and more information see the Eye On Water page.

4. What happened to my water pressure?

For more information and to find suggestions to help determine the cause see the Pressure page.

5. Where is my meter?

Meters are located in the county right of way. For more information on how to locate your meter see the Your Meter page. Still have questions, call the office at 360-668-6766, we are here to help. The staff has a "clue" to help find your meter specific to each property. You can also identify your meter with the meter number listed on your bill and the office can provided you with the "clue" and endpoint number associated with your account. Still can't find your meter, give us a call and we can mark it with blue paint. Please make sure your meter is accessible at all times, a minimum radius of two feet around and six feet above is required. For more information on accessibility see the Meter Accessibility page.

6. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

7. How do I turn off my meter?

For instructions on how to to turn off your meter see the Your Meter page. Still can't turn off your meter, call the office at 360-668-6766, we are happy to send someone out to turn it off and show you.

8. Where is my service line?

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

9. How do I reach someone after business hours?

Emergency or After-Hours CALL 360-668-6766. Our answering service will take your information, contact the on-call staff member and the on-call staff member will return call.

▼

Locates - 811

Show All Answers

1. What do all the colors represent?

Blue is Water

Green is Sewer

American Public Works Association Uniform Color Code

2. Why do I have blue paint, I didn't call for a locate?

Anyone can call for a locate at any address. It might be your neighbor called it in, or one of the utilities will be doing work in your area. 

3. Why did you only mark my meter, not my service line?

Cross Valley is responsible to the meter. We mark our mains and the meter box. Cross Valley does not know where your service line is located. 

4. Where is my service line?

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

▼

Meter

Show All Answers

1. How do I shut off my meter?

For instructions and more information see the Your Meter page.

2. My bill seems high. Could I have a leak?

To check to see if you have a possible leak see the Leaks page. for instructions on how to identify a leak on your meter.  Sign up for eye on water, for instructions and more information see the Eye On Water Page. Is it on the February billing, this might be due to a rate increase see the Rates page for the current rates.

3. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

4. What is Eye On Water?

For instructions on how to  sign up and more information see the Eye On Water page.

5. What happened to my water pressure?

For more information and to find suggestions to help determine the cause see the Pressure page.

6. Where is my meter?

Meters are located in the county right of way. For more information on how to locate your meter see the Your Meter page. Still have questions, call the office at 360-668-6766, we are here to help. The staff has a "clue" to help find your meter specific to each property. You can also identify your meter with the meter number listed on your bill and the office can provided you with the "clue" and endpoint number associated with your account. Still can't find your meter, give us a call and we can mark it with blue paint. Please make sure your meter is accessible at all times, a minimum radius of two feet around and six feet above is required. For more information on accessibility see the Meter Accessibility page.

7. How do I read my meter?

For instructions on how to to read your meter see the Your Meter page.

8. How do I turn off my meter?

For instructions on how to to turn off your meter see the Your Meter page. Still can't turn off your meter, call the office at 360-668-6766, we are happy to send someone out to turn it off and show you.

9. Where is my service line?

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

▼

Water

Show All Answers

1. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

2. What is Eye On Water?

For instructions on how to sign up and more information see the Eye On Water page.

3. How do I connect to the system?

Please complete and submit the corresponding inquiry form for your request for water or sewer. We will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information and the form to complete see the Service Inquiry page.

4. How do I get water?

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

5. What happened to my water pressure?

For more information and to find suggestions to help determine the cause see the Pressure page.

▼

Water Quality

Show All Answers

1. What Cross Valley Water District Well am I on?

Check out the source map located in the water quality reports.  This will give you a general idea as to which wells serve your location. Water from the grouped wells are combined before they reach your location. For more information see the Water Quality page. Questions, call the office at 360-668-6766, we are here to help.

2. Is my water fluoridated?

The only water source that has added fluoride is the City of Everett.
For more information see the Water Quality page.

3. Is my water soft or hard?

For explanation and information on your water see the Water Hardness page.

▼

Wells

Show All Answers

1. How do I test my water?

Cross Valley does not test private wells. There are two main companies in that test water quality in the area.  Am Test Inc. and Edge Analytical please visit there websites to learn more information.

2. How do I decommission my well?

The Department of Ecology and the State of Washington have requirements and standards to decommission your well.

Department of Ecology's information on Abandoned wells.

The State of Washington WAC 173-160-381 Standards on Decommissioning your well.

3. I am on a Well and want to connect to Cross Valley. What do I need to do?

For more information see the Service Inquiry page.