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Billing

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1. When will I get a bill?

Cross Valley Water District (CVWD) bills every two months. The billing periods are:

1. January and February
2. March and April
3. May and June
4. July and August
5. September and October
6. November and December

Your bill should arrive around the 10th of the odd-numbered months (January, March, May, July, September, and November).

2. When will my bill be due?

Bills are due on the 10th of the even-numbered months (February, April, June, August, October, and December).

3. What will I be charged for?

This is dependent upon what services you have on your account. For specific questions give the office a call at 360-668-6766.

Your water bill consists of two parts: A base rate and a water consumption charge.

• The base rate is the minimum bill (if no water is used).
• Water consumption charges are determined by the amount of water that flows through your meter.

4. How is my water usage measured?

Consumption is measured in cubic feet. One cubic foot is equal to 7.48 gallons of water.  For more information see the Billing or Rates page.

5. What if my payment is late?

If the payment is not received by the due date, the next day a 10% late fee will be charged.

Your next bill will show a past due amount along with the delinquency message.

6. Is there a payment drop box? YES!

A Check ONLY drop box is available during business hours. For the safety of your payments, it is located inside the gate under video surveillance by the office entrance.
For more information on payment options see the Payment options page.

7. I just started service. Why does my bill show a previous balance?

For more information see the Buying/Selling a Home page.

8. Can my tenant or property manager receive the bill?

Cross Valley offers three different forms for duplicate billing options. For more information see the Duplicate Bill page.

9. Can I receive my bill through email?

Yes, sign up for email billing. For more information and the form to complete see the Account page.

10. Why am I not getting my Email Bill?

The first time you receive an email billing form Cross Valley it might end up in your Junk/Spam folder. Please check those folders in your email and add the email address to be accepted.  Please contact the office to verify your email address at (360) 668-6766.

11. How can I pay my bill?

You can pay your bill online, by phone, by mail, autopay through Cross Valley with a checking or savings account, through your bank's bill payer system, or by check or cash in the District office.
For more information see the Payment Options page.

12. What are the rates?

Cross Valley charges a base rate and a tiered rate structure for consumption on water. Sewer charges are dependent on the type of service.  
For more information and all charges on your bill see the current rates on the Rates page.

13. I just purchased a new home. How do I open an account?

Please see the Buying/Selling a Home page.

14. I am selling my house. How do I close my account?

Please see the Buying/Selling a Home page.

15. How do I do an address or name change?

Please complete and submit the corresponding form located on the Account page. The District requires the request be made in writing.

16. Can I view my bill and account information online?

Bills and account information are available online to owners only. Visit the Log-in page. You will need a PIN to access your account. Please email our Customer Service Department to request a PIN. We will only provide PINs through email or mail.

17. I am a tenant, and my landlord is late on giving me the bill.

If the landlord does not sign up for duplicate billing (where a bill goes to the tenant and the owner), the tenant can call us at 360-668-6766 at any time to find out how much is due. We will give an invoice number so that a payment may be made online, if desired. For more information on duplicate billings see the Duplicate Billings page.

18. Where is the Cross Valley Water District office located?

Our office is located in the Clearview area, on 180th between Highway 9 and Broadway. The address is:
8802 180th Street SE
Snohomish, WA 98296

Hours

Office hours are 7:30 a.m. to 4 p.m. Monday, Tuesday, Thursday, and Friday and 10 a.m. to 4 p.m. Wednesday.

Contact Us

Call our office at 360-668-6766.

19. Do you have Autopay?

Yes, the district offers Autopay through a checking or savings account. Please complete and submit the form located on the Account page.

20. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

21. What is Eye On Water?

For instructions on how to  sign up and more information see the Eye On Water page.

22. When do the rates go up?

Cross Valley reviews and adopts rates every two years, changes become effective on the first day of the new year. A Public Hearing is held as part of the process. The Public is welcome to attend the hearing. For more information on the current rates see the Rates page.