Show All Answers

1. How do I shut off my meter?

For instructions and more information see the Your Meter page.

2. My bill seems high. Could I have a leak?

To check to see if you have a possible leak see the Leaks page. for instructions on how to identify a leak on your meter.  Sign up for eye on water, for instructions and more information see the Eye On Water Page. Is it on the February billing, this might be due to a rate increase see the Rates page for the current rates.

3. What is Eye On Water?

For instructions on how to sign up and more information see the Eye On Water page.

4. What happened to my water pressure?

For more information and to find suggestions to help determine the cause see the Pressure page.

5. Where is my meter?

Meters are located in the county right of way. For more information on how to locate your meter see the Your Meter page. Still have questions, call the office at 360-668-6766, we are here to help. The staff has a "clue" to help find your meter specific to each property. You can also identify your meter with the meter number listed on your bill and the office can provided you with the "clue" and endpoint number associated with your account. Still can't find your meter, give us a call and we can mark it with blue paint. Please make sure your meter is accessible at all times, a minimum radius of two feet around and six feet above is required. For more information on accessibility see the Meter Accessibility page.

6. Why don't I have water?

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

7. How do I turn off my meter?

For instructions on how to to turn off your meter see the Your Meter page. Still can't turn off your meter, call the office at 360-668-6766, we are happy to send someone out to turn it off and show you.

8. Where is my service line?

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

9. How do I reach someone after business hours?

Emergency or After-Hours CALL 360-668-6766. Our answering service will take your information, contact the on-call staff member and the on-call staff member will return call.