Frequently Asked Questions

  1. When will I get a bill?
  2. When will my bill be due?
  3. What will I be charged for?
  4. How is my water usage measured?
  5. What if my payment is late?
  6. Is there a payment drop box? YES!
  7. I just started service. Why does my bill show a previous balance?
  8. Can my tenant or property manager receive the bill?
  9. Can I receive my bill through email?
  10. Why am I not getting my Email Bill?
  11. How can I pay my bill?
  12. What are the rates?
  13. I just purchased a new home. How do I open an account?
  14. I am selling my house. How do I close my account?
  15. How do I do an address or name change?
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